All Systems Operational

Australia Operational
Europe Operational
United States Operational
Japan Operational
Preview Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Nov 6, 2026

No incidents reported today.

Nov 5, 2026

Completed - The scheduled maintenance has been completed.
Nov 5, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:30 UTC
Scheduled - We are pleased to announce a new release scheduled for the TrustX customer production environment. This release introduces a new version of the NFC capture service and improved Identity Store search.

NFC Capture Improvements

A new version of NFC capture and the 'Capture & Process NFC - v3' activity introduces configurable NFC validation modes (LENIENT and STRICT). In LENIENT mode, specific certificate and document consistency checks do not result in validation failures, improving compatibility with real-world identity documents.

Identity Store Search

Identity Store search in the Backoffice application has been improved to enable search based on first name, last name, phone number, email, and additional search terms defined alongside the Identity Store User.

Learn More:
For a detailed overview of this release, please visit https://docs.trustx.com/trust/release-notes

Nov 5, 09:21 UTC

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Completed - The scheduled maintenance has been completed.
Oct 29, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:15 UTC
Scheduled - We are pleased to announce a new release scheduled for the TrustX customer preview environment. This release introduces a new version of the NFC capture service and improved Identity Store search.

NFC Capture Improvements

A new version of NFC capture and the 'Capture & Process NFC - v3' activity introduces configurable NFC validation modes (LENIENT and STRICT). In LENIENT mode, specific certificate and document consistency checks do not result in validation failures, improving compatibility with real-world identity documents.

Identity Store Search

Identity Store search in the Backoffice application has been improved to enable search based on first name, last name, phone number, email, and additional search terms defined alongside the Identity Store User.

Learn More:
For a detailed overview of this release, please visit https://docs.trustx.com/preview/trust/release-notes

Oct 29, 18:05 UTC

Oct 28, 2026

Resolved - We are pleased to announce a new release scheduled for the TrustX customer production environment. This release introduces a new version of the ID Document Processor among additional improvements.

ID Document Processor v9.8

Introduced a new version of the ID Document Processor v9.8 in early access.

Learn More:
For a detailed overview of this release, please visit https://docs.trustx.com/trust/release-notes

Oct 28, 09:30 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.